Refund Policy
We want you to feel good about working with us. Here's exactly how cancellations and refunds work.
Last updated: June 5, 2026
1. Deposits
Deposits secure your project slot and cover the kickoff, research, and planning work we begin immediately. Deposits are non-refundable once we've started, but fully refundable within 48 hours of payment if no work has begun.
2. Milestone payments
Payments tied to a milestone are refundable only if HoldThat has not yet delivered the work for that milestone. Once a milestone has been delivered for review, it is considered earned.
3. Monthly retainers & subscriptions
- You can cancel any time with 14 days' written notice.
- Already-paid months are non-refundable, but you keep full service through the end of the paid period.
- Annual plans paid in advance are refundable on a prorated basis, minus a 10% processing fee.
4. Digital products & templates
Because digital goods are delivered instantly and cannot be "returned," all sales of templates, presets, and downloadable products are final. If something is broken or not as described, email us within 7 days and we'll either fix it or refund you in full.
5. Not happy?
If something feels off, tell us first. We'd rather fix the problem than process a refund. Reach out to hello@holdthat.com and we'll work it out.
6. How to request a refund
Email billing@holdthat.com with your invoice number and a short description of the issue. Approved refunds are processed within 5–10 business days to the original payment method.