Refund Policy

1. Custom development and customization

Payments for custom development, setup, configuration, implementation, design, or customization become nonrefundable once work begins on the applicable project phase.

If a client cancels before work begins, refund eligibility may be reviewed based on whether any work has already been performed or any nonrecoverable expenses have been incurred.

If a project uses milestone or installment payments, payments associated with completed or active phases are nonrefundable. Future project phases that have not begun are handled according to the applicable client agreement.

2. Completed or transferred systems

Once a completed system, workspace, digital product, source files, credentials, access rights, or ownership transfer has been delivered or made available to the client, the sale is final and nonrefundable.

3. Prebuilt and licensed systems

Prebuilt systems, licensed systems, commercial licenses, reseller licenses, templates, digital resources, and similar digital products are final and nonrefundable once access, files, licensing rights, transfer instructions, or system access have been provided.

4. Setup and implementation

Setup, onboarding, implementation, configuration, and similar service fees become nonrefundable once the associated work begins.

5. Third party expenses

Domain registrations, hosting, software subscriptions, platform fees, API expenses, payment processing fees, and other third party expenses cannot be refunded by us once the expense has been incurred. Third party products and services remain subject to the provider's own terms.

6. Recurring services

Monthly maintenance, hosting, consulting, support, management, or other recurring services may be canceled to prevent future renewals. Once services for the current billing period have begun, payments for that billing period are nonrefundable unless otherwise required by law or specifically stated in another written agreement.

7. Client delays or changes

A refund is not automatically issued because a client:

• Changes their mind
• Changes business direction
• Decides not to launch
• Stops using the system
• Does not provide requested content or materials
• Does not provide required credentials or access
• Delays approvals
• Stops responding
• Requests new features outside the agreed scope
• Decides they no longer want to use an agreed platform
• Experiences changes within their own business

Requests outside the original scope may require a separate quote, upgrade, or change order.

8. Corrections and scope issues

If an agreed feature is missing, broken, or does not match the written scope, the issue is handled through our correction and revision process. Email hello@holdthat.systems with the details and we'll get it corrected.

9. Your legal rights

Nothing in this policy limits any rights that cannot legally be waived under applicable law.

10. Partner commissions

Partner and affiliate payouts are governed separately by the Partner Program Terms and Partner Agreement. Partner commissions become eligible for payout after the associated customer payment has successfully cleared and the transaction has been confirmed as valid and commission eligible — they are not subject to a blanket 30 day refund hold.

11. Questions

Email hello@holdthat.systems with your invoice number and a short description of the issue and we'll respond directly.